A rising star
That supervisor is Manuel Avila. Whether you ask Ms. Maynard, CEO Mark Cummings or Jake Rivers, the Proaction International expert in charge of the project, his name is the very first thought that comes to mind when thinking about the success of the process at Zavida.
From technical expert to managerial leader
Mr. Avila had been working many roles on the production lines for 28 years and he had just been promoted to a supervisor position. He knew all the operations very well, but it was his first time being in a management position.
He first was very proud and excited, with a bit of nervousness, about his new role. Although he basically knew everything there was to know about the day-to-day work of his team, he wasn't too keen on holding them accountable for their performance.
With the help of his coach Jake, he quickly realized that his role in supervising and managing his team's performance is more about ensuring, through active supervision and an effective communication stream throughout the organization, that each team member has everything he or she needs to achieve their specific goals and perform collectively.
Appreciating the full scope of organizational performance, which includes productivity, but also product quality, health and safety, and employee engagement (and well-being), Mr. Avila committed 100% to develop his management skills and adopting best practices to become a true leader for his team.
My relationship with my team is great. They take ownership of their productivity and are willing to go out of their way to make their performance better. I appreciate that.
Manuel AvilaSupervisor at Zavida
Growing strong managers to scale up on solid ground
By giving its managers expert support to develop their leadership skills and optimizing production and management processes, Zavida has improved its order backlog, reduced its cost per pound of coffee produced, and built a solid, scalable structure that puts people at the heart of the performance.