The Power of KBI in Optimizing Performance



Are the managers in your organization supporting their team to help achieve their full potential and optimally maximize your company’s performance? If not, it is time to discover the power of Key Behavioral Indicators (KBIs).

In this article:

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Mastering the best management behaviors

Even in this era of technology, human beings are still essential in delivering performance excellence. Most enterprises tend to focus primarily on processes and technology. Still, it is critical to remember that people manage, support, and benefit from innovation in any era and are the engines of change.

Using KBIs enables us to build on what is really at the heart of an organization: people. They are what generate performance.


Outstanding performance within an enterprise means making sure you are using good “behaviors,” as in the case of an athlete training to win at the Olympics. KBIs allow you to measure the different facets of the knowledge and behaviors of a proactive, effective manager. When combined, these indicators show the best management practices to adopt daily.


Measure: the first step toward improvement

As a manager, you always need to ask yourself if you adopt best practices for optimal management in your industry (whether it is “4.0” or not).

The methodology behind KBI measurement allows you to create a profile of your organization's managers' technical and human capacities. 

This evaluation will be the starting point of an improvement process that seeks to perfect management skills and abilities, which will, in turn, enhance the managers’ added value and create the required level of operational performance.

KBIs measure good behaviors, so they also offer the possibility of creating improvement. Let's look one more time at the analogy of the athlete whose starting physical performance is measured with the help of different indicators. This top-tier athlete will need to re-evaluate these indicators to achieve the desired results as training progresses.

Keep this in mind: what you don’t measure now, you will forget later.


KBI examples

KBIs are used to assess different aspects of management in organizations. Here are some examples of key behavior indicators:

Management Skills Indicators

  • Management Skills Index - the theoretical understanding of role, responsibilities, and core competencies

  • Active Supervision Index - the amount of active supervision performed

  • Management Effectiveness Index - the quality of active supervision performed

Want to learn more and get a benchmark about these three indicators of management competence? We cover them in-depth in this article.


Management Behavior Metrics

  • Objectives - the manager’s ability to guide teams toward clear goals

  • Consideration Factor - the manager’s ability to give constructive feedback

We discuss these two metrics and the behaviors they promote in more detail in this article.


Mindset and Engagement

  • Organizational Mobilization Index - employee engagement as a reflection of the quality of management at the organizational level

  • Personal Satisfaction Index - the psychological ability of managers to drive performance

To go further into engagement, check out this article.


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Continuous improvement in management

These behavioral indicators allow your managers and organization to develop proactively and sustainably.

Generally, a manager is more comfortable with the technical side of their role. A manager who wants to evolve has to incorporate the human element into their management routines to find a balance between technical expertise and the mobilization of the people. This mobilization will reduce the gap between the organization's potential and its actual performance.

Some work environments frown upon the role of leader or manager. The "critical" boss model, who seeks to catch people, has to be transformed into a leader who is there for their team and wants to help it evolve. his coach needs to be able to support, motivate, and guide the team, taking into account the strengths and weaknesses of each team member.

To achieve high organizational performance, you must master the art of combining know-how and interpersonal skills. Adopting best practices and an individualized coaching approach, combined with training, allows for personalized, dedicated support in changing behaviors in a way that lasts.


Results of improvement to performance management

With the help of coaching and KBIs, applying best management practices at the point of execution will have a significant impact:

  1. Improvement in KPIs (Key Performance Indicators) and KFIs (Key Financial Indicators), which will allow for the economic growth of the organization;

  2. Employee engagement as they feel involved and engaged, which will be a part of the solution in the day-to-day;

  3. Increased efficiency in the organizational structure. When employees perform their roles better at all company levels, managers no longer have to “compensate.” Everyone performs their tasks better—which improves productivity.

What are your initiatives to improve your organization's management skills and abilities and help it achieve its fullest potential?

Source [French] :



Proaction International's experts can help your teams in their leadership development efforts, starting with a behavioral assessment for example.


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Jean-Philippe Raiche
CEO Europe/Asia
Topics: Leadership Development