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The Manager’s Journey: How Utrakk Optimizes Managers’ Daily Work
Downloaded on: March 22, 2023
To be effective, a technological tool must facilitate and optimize the good practices of its users on a daily basis.
To support, equip and help managers grow their skills, UTrakk is a multi-platform tool that includes a set of features to guide them throughout their daily management activities and increase their performance tenfold.
Let's take a closer look at the daily journey of a manager to see how UTrakk helps them adopt more proactive management behaviors at every step of the way.
Starting the day on the right foot
Upon their arrival at work, the manager can consult the UTrakk Assistant module on their smartphone to view their management rituals for the day as well as a centralized list of actions for which they are responsible. This simplified agenda gives managers a clear vision of their roles and responsibilities and helps them prioritize their high-value activities accordingly.
They therefore start the day with the confidence of having all the tools in hand to drive their team’s performance and succeed together!
Getting on the same page to go above and beyond
The first essential management ritual – the kickoff meeting – brings the team together to review yesterday’s performance and coordinate around today’s priorities.
With an agenda specific to each management ritual, UTrakk helps standardize the daily communication points with the team.
In the virtual meeting room, the manager can view all the topics discussed during the previous day’s kick-offs and site tours in the form of a discussion thread. This makes it easier to follow up on actions, among other things, from one day to the next, to highlight areas for improvement, recognize team members for their achievements and provide clear objectives for the period to come.
This way, the manager immediately enters a proactive management mode with their team.
Driving performance as a team
With the first active supervision tour of the day, the manager visits each workstation under their responsibility and interacts with team members at the point of execution of the task at hand. This gives them the opportunity to validate the day’s plan with each team member as well as the priorities and issues that need addressing by the next tour.
iPad in hand, the manager knows what to audit at each workstation based on the UTrakk Field Tour checklists.
They can then enter all the qualitative and quantitative field data they need to monitor performance directly on the tablet, without having to carry around paperwork to later be transcribed. All information is centralized and processed in the application.
By regularly conducting active supervision tours throughout the day, the manager proactively measures and evaluates the different performance axes within the organization (health & safety, quality, productivity, etc.). This way, any deviations that are observed – or reported by team members – are caught in real-time, and steps are taken to remedy them.
In the case of a health & safety issue, such as the presence of water in the warehouse, the manager documents the situation, with photos if necessary, directly in the application. He can then create an action and assign it to whoever will be responsible and a ritual to ensure follow-up.
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