People as a performance driver
For the operations management team, the management structure implemented to monitor the final assembly of aircraft in real-time has led to improved control of performance through a more proactive and humane approach.
With supervisors and department heads dedicated to identifying and managing performance issues, operations managers have gained more specific knowledge of the field that allows them to better anticipate problems that may arise. They can then take the necessary actions to optimize the different performance axes in a proactive, preventive, and sustainable way. Among other things, the approach has led to improvements regarding the health and safety of workers.
With less time spent putting out fires on a daily basis, operations managers can also put more energy into developing the skills of their first and second-level managers. Kevin Hébert and Maxime Tremblay, operations managers in Assembly and Pre-Flight, respectively, note that they are now able to identify development opportunities within their teams and take action to drive the necessary changes and improvements.
For them as well, the organization’s investment in building a strong management force is a source of pride. They are involved with their teams and their collaboration leads to more initiative and creativity in problem-solving.
I am proud of our service managers and supervisors who have taken on the challenge of growing as leaders for their teams.
Maxime TremblayPre-Flight Operations Manager, Airbus Mirabel
Kevin Hébert and Maxime Tremblay, operations managers in Assembly and Pre-Flight
Repercussions all the way to the top
Implementing the best management behaviors at all levels of leadership implies an improved distribution of tasks and responsibilities, which increases the quality of management on the production line and liberates managers higher up in the organizational structure. This liberation translates into a greater capacity to develop the strategic vision of the organization.
You can get results doing things the wrong way, but it will only last for a while. KBIs are extremely important to ensure high-quality management that enables a good atmosphere, team engagement and sustained performance over the long term
Jean PietteA220 COO, Airbus Mirabel
The Mirabel plant has seen productivity gains in terms of hours per plane, supervisors, department heads and operations managers are more confident in their abilities and employee engagement has improved. All levels of management are aligned towards a common goal and take great pride in their achievements.